Covid-19 update

Keeping our customers and staff safe

During these uncertain times, Harlequin Homes are still committed to helping our customers through the home buying process.

We remain open for enquiries via our website and are contactable by telephone during office hours. We are available to handle everything from an initial enquiry through to reserving your new home. We endeavour to reply to all emails as quickly as possible.  

The safety of customers and collegues is of paramount importance to us  and as such we have implemented recommended stringent hygiene practices, in accordance with Public Health England guidelines. We will continue to adapt and monitor the situation whilst adhering to the government advice.

Therefore, if you are interested in one of our homes, we encourage you to contact us via our website or telephone and a member of the team will  be happy to discuss your needs.

We would like to reassure our customers that we have adapted our protocols in order to carry out “safe viewings” in accordance with the current government guidance. Please ensure you read the information below:

Viewings – Code of Conduct

Initial viewings will be carried out virtually, wherever possible.

All physical viewings will be limited to members of the same household. The number of people attending must be minimised to those who absolutely must be there. If you need bring your children, you should try to keep them from touching surfaces and ensure they wash their hands afterwards.

When physically viewing properties, where possible, you should avoid touching surfaces, bring your own hand sanitiser and wash hands thoroughly as soon as possible afterwards.

We encourage all viewers to bring and wear their own face mask and any other PPE they deem suitable for health shielding reasons.

The estate agent (or Harlequin Homes representative) will open all internal doors and ensure surfaces, such as door handles, are cleaned before and after each viewing with an approved cleaning product.

We will ensure there are no site operatives inside the house whilst the viewing is taking place.

Anyone involved in the viewing should practice and observe strict social distancing (staying 2 meters / 6 feet apart) in line with public health advice.

If you (or any of your household) have Covid-19 type symptoms you should not attend the viewing.

We will not hold ‘open house’ style viewings until such time as is safe to do so.

We appreciate these are unusual times but at Harlequin Homes we want the purchase of every home to still be as exciting as it’s always been and as such, we are committed to making your home buying experience as pleasureable, rewarding and as safe as possible.

Thank you for taking the time to read this information.

We look forward to hearing from you.